Terms and Conditions of Sale
Returns and refunds
Goods or services purchased from this site for personal use are covered by the New Zealand Consumer Guarantees Act 1993 and may be returned, if they are considered faulty, for repair, replacement or refund of purchase price within a reasonable period of time as defined by the Act.
When you purchase goods or services from this site for business purposes then the guarantees and rights expressed or implied in the Consumer Guarantees Act 1993 in your favour do not apply to those goods or services.
Your satisfaction is our goal. We will exchange or refund product/s that are in a re-saleable condition, i.e. unopened and unused, but sorry, we are not able to exchange or refund products which have been used unless they are faulty (see policy below).
If your order arrives damaged or defective or if we have sent you the wrong product we will happily replace or refund the items.
If you would like to exchange or return your order please follow the instructions below:
Call us on +64 6 759 6715
or email firstname.lastname@example.org and tell us the nature of your return.
Return the product/s in their original packaging including a copy of the invoice supplied within 30 days to:
Govett-Brewster Art Gallery Shop
42 Queen Street
New Plymouth 4310
We recommend that you return your package using signature required New Zealand Couriers. If you use general post your package will not be insured and we cannot accept liability if it is damaged or goes missing.
We can only refund postage costs where the return is a result of our error.
You may cancel an order by contacting our Customer Services staff during contact hours (Monday - Friday 9.30am – 5pm) at any time prior to the dispatch of that order.
Once the order has been dispatched for delivery, you may then return the relevant products in accordance with our Return and Refund Policy.
We use New Zealand Couriers and DX Mail to deliver our items. Delivery is normally 2-5 business days nationwide, and 3-5 business days for our rural delivery customers.
We recommend that you give us an address where someone will be able to sign for the delivery. Deliveries normally occur between 8am and 5pm Monday to Friday. If no one is home, a card to call will be left with instructions on how to obtain your parcel.
We are happy to deliver to an office/business address, but make sure you give us the full address including the company name and level we need to deliver to.
We must have correct and complete addresses, including a company name where necessary, and at least one contact telephone number.
AUSTRALIA AND INTERNATIONAL SHIPPING
All orders are sold and delivered from New Zealand. Your purchase may require you to pay import duties and taxes - if so you will be charged once your parcel has reached your country of residence. Unfortunately, we have no control over these charges. If you have any questions related to customs charges you are advised to contact your local customs office.
Please provide us with a street address if you want your purchase to be couriered and tracked. If you provide us with a PO Box it will be sent by post and not be couriered and tracked.
New Zealand: $5.00
Prices are displayed in New Zealand dollars.
All information supplied by you to us will be used only for purposes directly related to your purchase and will be held in accordance with the Privacy Act 1993 and the Local Government Official Information and Meetings Act 1987. Your information will be kept confidential to us so far as permitted by law.
We collect and hold your personal information to supply you with the goods and services you have purchased from us, to obtain payment, to contact you in the event that there is a problem with filling your order. We will not otherwise use that information [for example, your personal information will not be provided to others for purposes other than as outlined, such as selling customer lists (unless required to do so by law)].
If you haven’t correctly provided your information to us we may not be able to deliver the goods and services to you properly, or provide you with a refund if we’ve decided to refund any money to you. We reserve the right to cancel your order if you supply us with incorrect information.
Under the Privacy Act 1993 you have rights to access and correct the personal information you provide to us.